At RAWNESS, we are committed to providing a seamless and secure payment experience for our customers worldwide. Below are the details of our payment policy:
1. Accepted Payment Methods
We offer a variety of payment options to accommodate our global customers:
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Credit and Debit Cards: Visa, MasterCard, American Express, Discover
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Digital Payment Options: PayPal, Apple Pay, Google Pay, Shop Pay
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Local Payment Options: Klarna, Afterpay, Alipay, WeChat Pay (Not yet available)
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Cryptocurrency: Bitcoin and other select cryptocurrencies (Not yet available)
If you encounter any issues during the payment process, please contact our support team at service@rawness.us.
2. Secure Payment Assurance
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Data Encryption: All transactions are secured with SSL encryption to ensure the highest level of data protection.
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PCI Compliance: Our payment system adheres to PCI DSS standards to safeguard your payment information.
Your privacy and security are our top priorities.
3. Currency Support
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All payments are processed in USD. If you are shopping from another country, your bank may charge additional currency conversion fees. Please check with your bank for details.
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We offer a currency selector on our website for your convenience; however, the final payment will be converted to USD during processing.
4. Payment Authorization & Timing
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Payments are charged at the time of purchase to secure your order.
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You will receive a confirmation email once your payment has been successfully processed.
5. Installment Plans
For your convenience, we offer installment payment options through trusted providers like Klarna and Afterpay. Eligibility and terms may vary depending on your location and payment provider.
6. Refund Payment Methods
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Refunds will be processed to the original payment method used during purchase.
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Depending on your bank or payment provider, refunds may take 5-10 business days to appear in your account.
7. Taxes and Fees
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Sales Tax: Applicable sales tax will be calculated and displayed at checkout based on your location.
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International Orders: Customers are responsible for any customs duties, VAT, or other taxes imposed by their country. These fees are not included in the order total.
8. Failed Payment Policy
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If your payment fails, please ensure your card details are correct and that your card has sufficient funds. You may also try an alternative payment method.
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Persistent issues? Contact our support team at service@rawness.us for assistance.
9. Unauthorized Transactions
If you suspect unauthorized use of your payment method, please contact us immediately at service@rawness.us and notify your bank to prevent further unauthorized activity.
10. Customer Responsibility for Payment Details
Please ensure all payment information entered during checkout is accurate. Incorrect details may result in order delays or cancellations.
11. Policy Changes Notice
We reserve the right to update our payment policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have any questions or concerns about our payment policy, feel free to contact us:
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Email: service@rawness.us
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Phone: 8612301895