Can I return or exchange a RAWNESS order?

Eligible RAWNESS items may qualify for return or exchange depending on product condition, product category, and the reason for the request. Returns must be approved before being shipped back.

How long is the RAWNESS return window?

Eligible items usually need to be returned or exchanged within 7-30 days of receipt, depending on the product category.

Who pays return shipping?

RAWNESS may cover return shipping when the return is caused by our error, such as a defective or incorrect item. For personal reasons, the customer is responsible for return shipping.

When will I receive my refund?

Approved refunds are processed to the original payment method after the returned item is received and inspected. Processing usually takes 3-7 business days after inspection, depending on the payment provider.

Return & Refund Policy | RAWNESS Returns & Exchanges

RAWNESS wants every order to arrive as expected. This policy explains when returns, exchanges, refunds, and order issue claims may be accepted.

Please review the conditions below before sending any item back. Returns must be approved by RAWNESS before they are shipped back.

Return and exchange eligibility

Return or exchange eligibility depends on the product condition, product category, and reason for the request.

Items that may qualify

Items with a manufacturing defect.
Incorrect items or items that do not match the order description.
Unworn, unopened items returned in their original packaging within the eligible return window.

Items that may not qualify

Customized or engraved jewelry.
Items damaged because of misuse, improper handling, or accidental damage.
Earrings that have been opened or worn, for hygiene reasons.
Products not returned in their original condition, original packaging, or with included accessories.
Items showing visible signs of wear, damage, alteration, or unauthorized repair.

Return window

Eligible items must usually be returned or exchanged within 7-30 days of receipt, depending on the product category.
International orders may require additional review because of shipping time, customs, or carrier delays.

Product condition requirements

Returned items should include original packaging, tags, labels, invoices, certificates, accessories, and any documents included in the original delivery when applicable.

Items that are worn, damaged, missing packaging, missing accessories, or returned without approval may not qualify for a refund or exchange.

How to request a return or exchange

Submit a request: Contact Us with your order number, email used at checkout, reason for the request, and clear photos if the issue is product-related.
Wait for review: RAWNESS will review your request and confirm whether it is eligible.
Return authorization: If approved, RAWNESS will provide return instructions and the return address.
Ship the item: Pack the item securely and use a trackable shipping method.

Return shipping cost

RAWNESS may cover return shipping when the return is caused by our error, such as a defective or incorrect item.
The customer is responsible for return shipping when the return is for personal reasons, such as preference change or ordering the wrong item.

Refunds

Approved refunds are processed to the original payment method after the returned item is received and inspected.
Refund processing usually takes 3-7 business days after inspection, depending on the payment provider.
Shipping fees are non-refundable unless the issue was caused by a defective or incorrect item.

Exchanges

Exchanges depend on product availability.
If the requested replacement is unavailable, RAWNESS may issue a refund instead.
Any price difference for an approved exchange may be charged or refunded accordingly.

Order or product issue

If your package arrives damaged, defective, or incorrect, please Contact Us as soon as possible with your order number and clear photos. For shipping-related questions, visit the Shipping Policy or Track My Order.

Related support

For common questions, visit the FAQ. For product care after delivery, visit the Jewelry Care guide. For product warranty questions, visit the Warranty Policy.