RAWNESS ships jewelry worldwide with clear processing times, tracking, and delivery options.
This page explains shipping coverage, estimated delivery times, costs, tracking, customs duties, and what to do if your package is delayed, lost, or damaged.
Shipping coverage
RAWNESS offers worldwide shipping. If you have a question about delivery to your location, please Contact Us before placing your order.
Shipping methods and costs
| Shipping method | Estimated delivery time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | $4.99 |
| Express Shipping | 3-7 business days | $8.99 |
| Free Shipping | 7-14 business days | Orders over $199 |
Shipping fees are calculated at checkout based on your selected shipping method and delivery location.
Processing time
- Orders are usually processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
Estimated delivery times by region
- United States: 3-7 business days with Express Shipping, 7-14 business days with Standard Shipping.
- Europe: 5-10 business days with Standard Shipping.
- Asia: 7-14 business days with Standard Shipping.
- Rest of the world: 10-20 business days with Standard Shipping.
Delivery times are estimates and may vary because of customs clearance, carrier delays, local postal service conditions, holidays, weather, or other events outside our control.
Taxes and duties
- International customs duties, taxes, or import fees may apply and are the customer's responsibility.
- Orders shipped within the European Union are inclusive of VAT.
Order tracking
After your order ships, you will receive tracking information by email. You can also use the Track My Order page to check the latest shipping status.
Lost, delayed, or damaged packages
- If your package appears lost or arrives damaged, please Contact Us within 7 days of confirming the issue.
- Include your order number, tracking number, and clear photos if the package or product arrived damaged.
- RAWNESS will review the issue with the carrier and, depending on the situation, may offer a replacement or refund.
Incorrect address policy
- Please check your shipping address carefully before checkout.
- RAWNESS is not responsible for orders shipped to an incorrect address provided by the customer.
- If a package is returned because of an incorrect address, the customer is responsible for the reshipping fee.
Holiday shipping
Delivery times may be longer during peak holiday seasons because of order volume and carrier delays. We recommend placing gift orders early whenever possible.
Related support
For order questions, visit the FAQ. For returns, visit the Return & Refund Policy. For jewelry care after delivery, visit the Jewelry Care guide.