At RAWNESS, we are committed to delivering your jewelry securely and efficiently. Below are the details of our shipping policy to ensure you have a seamless shopping experience.
1. Shipping Coverage
We proudly offer worldwide shipping. No matter where you are, we strive to get your order to you promptly and safely. If you encounter any issues regarding shipping to your location, please contact our customer support team at service@rawness.us.
2. Shipping Methods & Costs
We provide several shipping options to suit your needs:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
7-14 business days |
$4.99 |
|
Express Shipping |
3-7 business days |
$8.99 |
|
Free Shipping |
7-14 business days |
Orders over $199 |
• Shipping fees will be calculated at checkout based on your chosen method and location.
3. Processing Time
• All orders are processed within 1-3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
4. Estimated Delivery Times
The following are the estimated delivery times based on your location:
• United States: 3-7 business days (Express), 7-14 business days (Standard)
• Europe: 5-10 business days (Standard)
• Asia: 7-14 business days (Standard)
• Rest of the World: 10-20 business days (Standard)
Note: Delivery times may vary depending on customs clearance and local postal services.
5. Taxes and Duties
• For international orders, customs duties and taxes may apply. These are the responsibility of the customer.
• Orders shipped within the European Union are inclusive of VAT.
6. Order Tracking
• Once your order has been shipped, you will receive a tracking number via email.
• Use this tracking number to monitor your shipment’s progress on the carrier’s website.
7. Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact our support team at service@rawness.us within 7 days of confirming your order situation.
• We will work with the carrier to resolve the issue and, depending on the circumstances, may offer a replacement or refund.
8. Incorrect Address Policy
• Please double-check your shipping address at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping fee.
9. Delays & Force Majeure
• We are not liable for delays caused by uncontrollable events, such as extreme weather, natural disasters, or customs inspections.
• In such cases, we will keep you informed of any changes to your delivery status.
10. Holiday Shipping Information
Delivery times may be extended during peak holiday seasons due to high order volumes and carrier delays. We recommend placing your orders early to ensure timely delivery.
11. Contact Us
If you have any questions or concerns about your shipment, feel free to contact us at:
• Email: service@rawness.us
• Phone: 8612301895
We appreciate your trust in RAWNESS and are committed to providing the best shipping experience possible.