Find quick answers about RAWNESS orders, shipping, returns, jewelry care, materials, and gym jewelry wear.
For detailed policy language, use the linked policy pages below. If your question is order-specific, contact the RAWNESS team with your order number.
Orders and shipping
When will my order arrive?
Express shipping is typically 3-5 business days after dispatch, but delivery time can vary by destination, customs, carrier handling, and local conditions. For full details, visit our Shipping Policy.
Can I change my order after checkout?
Contact us as soon as possible. Our team processes orders quickly, so we cannot guarantee changes once an order has been processed or shipped. This may include shipping details, item quantities, colors, or product choices.
Returns, exchanges, and order issues
Can I return or exchange my order?
If there is a fault or issue with your order, contact us within 24 hours of receiving the parcel. Please review the Return & Refund Policy for full details.
What should I do if my item arrives damaged or faulty?
Contact us within 24 hours of receiving the parcel with your order number, clear photos, and a short description of the issue. Our customer service team will review the case and help with the next step.
Does RAWNESS offer a warranty?
Warranty coverage depends on the situation and product condition. For full terms, visit the Warranty Policy.
Jewelry, materials, and care
Can I wear RAWNESS jewelry while working out?
Many RAWNESS pieces can be worn for light training, daily movement, travel, and gym-to-street styling. For heavy lifting, contact sports, swimming, or movements where jewelry may catch on equipment, remove the piece first.
Is waterproof jewelry maintenance-free?
No. Waterproof jewelry is more resistant to water exposure, but it still benefits from cleaning, drying, and proper storage. Read the Jewelry Care guide for more detail.
What materials does RAWNESS use?
RAWNESS products may include 925 silver, stainless steel, titanium steel, PVD finishes, moissanite details, and other jewelry materials depending on the piece. Check each product page for exact material details before ordering.
How should I care for my jewelry?
Wipe jewelry with a soft dry cloth after wear. Keep pieces away from perfume, lotion, chlorine, harsh chemicals, and abrasive cleaners. Store jewelry dry and separate to reduce scratches and moisture exposure.
Shopping RAWNESS
Where should I start?
Start with Best Sellers, Gym Jewelry, Dumbbell Necklaces, Waterproof Jewelry, or the RAWNESS Journal.
How can I contact RAWNESS?
Use the Contact Us page and include your order number if your question is about an existing order.