RAWNESS warranty support is designed to help with eligible manufacturing defects, workmanship issues, and approved product concerns.
This page explains what may be covered, what is not covered, how to submit a warranty claim, and what information our team needs to review your request.
Warranty coverage
Warranty coverage may depend on the product, material, issue, and purchase record. Eligible issues may include:
- Manufacturing defects related to material quality.
- Loose or fallen stones caused by faulty settings.
- Craftsmanship issues such as broken soldering points, weak connections, or structural defects.
- Small component issues such as clasps or earring backs when the issue is confirmed as a manufacturing or workmanship defect.
What is not covered
Warranty support does not cover every type of product damage. Exclusions may include:
- Damage caused by misuse, accidental impact, improper handling, or unauthorized repair.
- Normal wear and tear, including minor scratches, fading, or finish changes from daily use.
- Damage caused by exposure to harsh chemicals, heavy impact, or unsafe storage.
- Items altered, resized, modified, or repaired by unauthorized third parties.
- Issues caused by wearing jewelry during high-impact activity or under conditions outside normal jewelry use.
Warranty period
Warranty coverage and claim eligibility may vary by product category, material, and purchase record. RAWNESS reviews each claim based on the item, the issue, and the available order information.
Repair, replacement, or refund
If an issue is approved as a manufacturing or workmanship defect, RAWNESS may offer one of the following solutions depending on the item and situation:
- Repair of the approved issue.
- Replacement with the same item or an equivalent item when available.
- Refund to the original payment method when repair or replacement is not available or appropriate.
Shipping fees may be excluded from refunds unless the issue was caused by a defective or incorrect item.
How to submit a warranty claim
- Contact RAWNESS: Use the Contact Us page and include your order number, email used at checkout, and a clear description of the issue.
- Send clear photos: Include photos that show the product, the issue, and any relevant packaging or included documents.
- Wait for review: RAWNESS will review your claim and confirm whether the issue appears eligible for warranty support.
- Follow return instructions: If a return is needed, RAWNESS will provide instructions before you ship the item back.
Review timing
Warranty claim review usually takes 2-5 business days after RAWNESS receives the required order details and photos. Complex cases may require additional review.
Customer responsibility
- Store jewelry in a dry, safe place when not in use.
- Avoid harsh chemicals, heavy impact, and unsafe storage conditions.
- Follow the Jewelry Care guide to help protect metal finish, stones, plating, and daily-wear pieces.
Related support
For returns or exchanges, visit the Return & Refund Policy. For shipping questions, visit the Shipping Policy or Track My Order. For common questions, visit the FAQ.