At RAWNESS, we are committed to providing high-quality jewelry that you can cherish for a lifetime. Our Warranty Policy ensures your purchase is protected against manufacturing defects and workmanship issues. Please review the details of our warranty policy below.

1. Coverage of Warranty

Our warranty covers the following:
• Materials: Issues with the quality of precious metals (e.g., gold, platinum) such as tarnishing or deformation due to manufacturing defects.
• Gemstones: Loose or fallen stones caused by faulty settings.
• Craftsmanship: Defects such as broken soldering points or structural weaknesses.

Exclusions:
The warranty does not cover:
• Damage due to misuse, accidental impacts, or exposure to harsh chemicals.
• Normal wear and tear, such as scratches or minor fading.
• Items altered or repaired by unauthorized third parties.

2. Warranty Period
• Lifetime Warranty: Provided for high-value items.
• Standard Warranty: 1-3 years, depending on the product category and material.
• Extended Warranty: Optional extended coverage is available for purchase at checkout.

3. Free Repair Services

During the warranty period, we provide free repair services for issues covered under the warranty, including:
• Re-setting loose gemstones.
• Adjusting ring sizes (restrictions may apply based on metal type).
• Replacing small components like clasps or earring backs.

For issues outside the warranty coverage or period, repair services are available for a nominal fee.

4. Replacement or Refund

If the item cannot be repaired due to a manufacturing defect, we offer:
• Replacement: An identical or equivalent item of equal value.
• Refund: A full refund based on the original purchase price, excluding shipping fees.

5. Warranty Claim Process
• Step 1: Submit a Request
Contact us via email at service@rawness.us. You should provide some documents, including:
• Proof of purchase (order number or receipt).
• Photos clearly showing the issue.
• Step 2: Evaluation
Our team will review your claim within 2-5 business days and confirm whether the issue is covered under warranty.
• Step 3: Return Shipping
• For eligible claims, we will provide a prepaid return shipping label.
• Ensure the item is securely packaged and includes all original documentation (e.g., certificates, packaging).

6. Warranty Certificate

Every purchase includes a Warranty Certificate or card outlining the terms of the warranty and the product’s coverage period. For high-value items, additional authenticity and quality certifications (e.g., GIA or NGTC) are provided.

7. Additional Terms
• Customer Responsibility:
• Avoid exposing jewelry to harsh chemicals or engaging in high-impact activities while wearing it.
• Store jewelry in a dry, safe place when not in use.
• Right to Final Decision:
RAWNESS reserves the right to make the final decision regarding warranty claims.

8. Compliance with Advertising Platforms

Our Warranty Policy adheres to the standards of Google, Meta, TikTok, etc. to ensure clarity and compliance.

9. Legal Compliance

We comply with all relevant consumer protection laws in the regions we serve:
• United States: Conforms to FTC Jewelry Guides.
• European Union: Meets the minimum 2-year warranty requirement under EU consumer laws.
• China: Adheres to the “Three Guarantees” (repair, replacement, and return) policy.

10. Contact Us

For any questions or concerns regarding this policy or to initiate a claim, please reach out to us:
• Email: service@rawness.us
• Phone: 8612301895

Thank you for choosing RAWNESS. We are dedicated to ensuring your satisfaction and confidence in every purchase.