Refund policy

Request a return or exchange within 7 days of receiving your order. Contact service@rawness.us with your order number before sending any item back.

Eligible Returns

Items must be unworn, unused and in their original condition, with original packaging, tags, labels and included accessories. We also accept requests concerning manufacturing defects, incorrect items or items that do not match the order description.

Customized or engraved jewelry, opened or worn earrings, and items damaged by misuse, accidents, alteration or unauthorized repair are not eligible for a standard return. These conditions do not limit applicable statutory rights.

Damage on Arrival

Report damage within 24 hours of receipt. Include your order number and clear photos of the item, outer packaging and shipping label. Keep the packaging while we review your request. For an incorrect or faulty item, contact us promptly with photos and a short description.

How to Return or Exchange

  1. Contact us within 7 days of receipt. Include your order number, email used at checkout, the reason for your request and relevant photos.
  2. Wait for approval. We will review eligibility and provide return instructions and the correct return address.
  3. Send the item securely. Follow the instructions provided and use a trackable shipping method. Do not send a parcel to an address without our confirmation.

Return Shipping

RAWNESS covers return shipping when the return is caused by our error, such as a defective or incorrect item. Customers pay return shipping for personal reasons, such as a change of preference or ordering the wrong item.

Refunds & Exchanges

Approved refunds are issued to the original payment method within 3–7 business days after the returned item is received and inspected. Your payment provider may need additional time to post the refund. Original shipping fees are non-refundable unless the item was defective or incorrect.

Exchanges depend on availability. If the requested replacement is unavailable, we will issue a refund. Any price difference will be charged or refunded accordingly.

Service Fees

For certain high-value items, a cleaning or inspection fee may apply.

Your Statutory Rights

This policy does not affect your rights under applicable consumer law. Where the EU right of withdrawal applies, eligible online purchases have a 14-day withdrawal period from delivery, subject to legal exceptions. Mandatory rights take precedence over the standard 7-day window and the damage-reporting request above.

For delivery information, see our Shipping Policy. For product warranty questions, see our Warranty Policy.